Support
Questions, bugs or ideas: write to spoolie@mor-fit.com. We usually answer within two days.
Common questions
What is free, and what does Full Workshop add?
Levels 1 to 40 are free forever. Full Workshop is a one-time purchase that opens all 60 levels right away, gives unlimited undo and completes every album. It works with Family Sharing. No subscription, no ads, and no level ever asks for a payment.
What is the daily pattern?
Once you have finished level 40, one of levels 41 to 60 is free to sew each day (by UTC day), taking turns. A new one comes the next day.
How does undo work?
In free play you get 3 undos in every level. Taking back the move that filled the Shelf is always free and never counts. With Full Workshop, undo is unlimited.
The Shelf is full. What now?
When all 5 Shelf slots are taken, the level stops. Undo the last move or start the level again; nothing needs to be bought.
What do Half stitch and Twist do?
With Half on, a half-used spool waits on the Shelf and finishes its cross later; with Half off, the rest of the thread is snipped. You can choose to start every level with Half on in Settings. From a later level on, Twist combines two Shelf spools into a mixed colour, such as red and yellow into orange.
I bought Full Workshop. How do I get it on a new iPhone?
Open the Workshop tab (third tab at the bottom) and tap Restore Purchases at the bottom of the screen, signed in with the same Apple ID. The same button is on the Full Workshop sheet.
Where is my progress saved?
On your iPhone, with a copy in your own iCloud key-value storage when iCloud is on. We never see it. A new iPhone with the same Apple ID, or deleting and reinstalling the app, brings it back. No sign-in is needed.
Do tips unlock anything?
No. Tips are optional and only say thanks. Full Workshop is the one purchase that adds content.
Game Center
The finished-patterns leaderboard and the 8 achievements use Apple Game Center and are optional. Sign in or out in Settings › Game Center.
Sound and haptics
Sound starts off. Turn it on, or switch haptics off, in Settings: the tune button on the Workshop tab or the gear on the play screen.
Does Spoolie collect data?
Nothing personal. The app sends only anonymous, aggregate usage counts (for example, how often a level is won or failed), with no ID, no stored IP address and nothing linked to you or used for tracking. Turn them off in Settings › Anonymous usage statistics. Details are on the privacy page.
How do I contact you from the app?
Tap Write to us in Settings. It opens your mail app with our address and the app version in the subject; nothing is sent until you send the mail yourself.
Refunds
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
When you write
Tell us your iPhone model, iOS version and the app version (shown in the App Store), and what you did just before the problem.